Quote:
Originally Posted by Florence
I also noticed a member on ISPreview saying he has been told by VM when he called in to cancel that the contracts are automaticaly renewing 12 months and if he wants to leave he has to pay the remainding months. He has been a customer of Blueyounder for years.. Is this the act of a desperate company.
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Unless they have made a massive change to their terms of service (which would, incidentally, allow any customer to terminate their contract with 30 days notice), then VM were lying. You can terminate the contract by giving 30 days notice after the initial 12 months.
From
http://allyours.virginmedia.com/html...ble/terms.html section J 1
Quote:
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This agreement will continue until the end of the minimum period for each service you take. After the end of all relevant minimum periods, any party may end this agreement by giving the other 30 days' notice. You must pay any relevant usage charges and line rental up to the end of that 30-day notice period. You may also cancel a service after the end of its minimum period by giving us 30 days' notice.
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