Cable Forum - View Single Post - Virgin Media BB

ianripping · 10-04-2008, 15:35

OK so it is not the whole of LS17 - probably just localized.
Tech support now saying its probably my modem / line to the box on the street.
Strange how they called yesterday to cancle the engineer because it was an area wide fault - playing silly buggers now!

---------- Post added at 13:55 ---------- Previous post was at 13:35 ----------

What do others think?

I have broadband working for 4 days solid - absolutely great.
Then Wednesday mid day - everything is on a go slow.
I report it - they first say that it is a prob with my PC! Ha!
Then they say it is their problem and an engineer needs to visit.
Then they call me at 8pm and say that there is a problem in my area and that it will be fixed between 12 and 4pm today (Thursday).

I call them this morning and chase the fault with the reference no (685943) - they say that it has been fixed.
No it hasn't - reboot your modem - ok - still the same.

Now it is a problem with the modem and an engineer needs to come out - but oh wait - we cancelled your engineer for today - he can only come on Saturday morning!

How tedious is this is this story so far - anyone else suffered like this?
Can I expect that this is going to happen more often?

---------- Post added at 14:35 ---------- Previous post was at 13:55 ----------

OK Just spoke to technical support team again (after being transfered through from customer retention since I was threatening to leave) who say that their is a problem in the area and that it should be fixed by 18:07 - to be exact!

Will this ever end - do Virgin Media Technical Support Consultants all have the same information?

10-04-2008, 15:35	#10
ianripping Inactive Join Date: Apr 2008 Posts: 18	Re: Virgin Media BB - Leeds Slow OK so it is not the whole of LS17 - probably just localized. Tech support now saying its probably my modem / line to the box on the street. Strange how they called yesterday to cancle the engineer because it was an area wide fault - playing silly buggers now! ---------- Post added at 13:55 ---------- Previous post was at 13:35 ---------- What do others think? I have broadband working for 4 days solid - absolutely great. Then Wednesday mid day - everything is on a go slow. I report it - they first say that it is a prob with my PC! Ha! Then they say it is their problem and an engineer needs to visit. Then they call me at 8pm and say that there is a problem in my area and that it will be fixed between 12 and 4pm today (Thursday). I call them this morning and chase the fault with the reference no (685943) - they say that it has been fixed. No it hasn't - reboot your modem - ok - still the same. Now it is a problem with the modem and an engineer needs to come out - but oh wait - we cancelled your engineer for today - he can only come on Saturday morning! How tedious is this is this story so far - anyone else suffered like this? Can I expect that this is going to happen more often? ---------- Post added at 14:35 ---------- Previous post was at 13:55 ---------- OK Just spoke to technical support team again (after being transfered through from customer retention since I was threatening to leave) who say that their is a problem in the area and that it should be fixed by 18:07 - to be exact! Will this ever end - do Virgin Media Technical Support Consultants all have the same information?