Quote:
Originally Posted by THUNDER1
ok why when they sent out the letter to ME can they not print my account nr and area code on the letter !!!!! because VM have no common sense!
my last known account nr was 6 digits on all my paperwork , so i have no chance of getting 9 digits, i ring up CS to be told i need my password, i'm ex diamond cable Nottingham and havent spoken to CS for years let alone given them a password. THis is a joke, if they can send me the letter telling me MY service prices are to increase why can they not give me the details i need.
joke
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Your account number & area code should be on your bill - account numbers for ex Diamond Cable services in Grimsby, which afaik came under the Nottingham franchise, changed a while ago.
The puzzle is why they cannot link your previous account number to the new one - logging a password is normally just a way of short-cutting the process of confirming your bona-fides - they should still be able to link to your original account with your name, address & previous account number???