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ianripping · 09-04-2008, 22:47

Just had a call from faults department.
They say that a box that I am connected to has a faulty componenet that is letting noise get on the line?

An engineer went out to it this afternoon but said that it was a 2 man job.
It will be fixed sometime tommorrow afternoon.
They are going to call me when it is done.

I was advised that I can then call customer care and request some compensation.

Unlickily there are no business customers on the same box, otherwise, the fault would need to be fixed in 4 hours - Virgin Media's business SLA.

I will update on here when I hear anything.

09-04-2008, 22:47	#2
ianripping Inactive Join Date: Apr 2008 Posts: 18	Re: Virgin Media BB - Leeds Slow Just had a call from faults department. They say that a box that I am connected to has a faulty componenet that is letting noise get on the line? An engineer went out to it this afternoon but said that it was a 2 man job. It will be fixed sometime tommorrow afternoon. They are going to call me when it is done. I was advised that I can then call customer care and request some compensation. Unlickily there are no business customers on the same box, otherwise, the fault would need to be fixed in 4 hours - Virgin Media's business SLA. I will update on here when I hear anything.