Thread: Trying to sign up to Online billing but only have 8 digit AC Number Need 9?!
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Old 08-04-2008, 22:59   #5
BenMcr
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Re: Trying to sign up to Online billing but only have 8 digit AC Number Need 9?!
Quote:
Originally Posted by Toilet-Duck View Post
Wondering if anyone can help me here, Im trying to sign up to Online Billing to save the £1 a month and save all the bills that comes through the door..

However when I enter my account number it says:

Validation Error: Length is less than allowable minimum of '9'

But my account number for VM is only 8 digits!! I tried entering a 0 in front and also tried behind but then that says its an invaild AC Number..

Can anyone help me please? CS says they cant help
Do you have an area reference on your bill?

Do you ONLY have broadband from Virgin? And does your account number start with a 5?

It is possible that you are billed on the remaining ex-ntl billing system. This means you will not be able to sign up to e-billing until 7th May, when broadband billing for those areas is transferred to the VM billing system.
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