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what? · 06-04-2008, 16:01

did they go through and troubleshooting with you or just ask for the mac?
very strange if thats all they did coz the mac address is on the account so they would already ahve that.
they won't ever send out a modem unless they can see that it is that causing the probs as the modems should in theory last as long as your on the service.
how do you know it is the modem at fault or is that just your feeling?

it's possible if they said speeds would improve tomorrow that theres an outage in your area, but if that the case they should have been much clearer.

06-04-2008, 16:01	#8
what? Inactive Join Date: Jul 2007 Age: 36 Services: vm tv xl, 20mb bb, and phoneline(tu 24) Posts: 308	Re: Need new modem did they go through and troubleshooting with you or just ask for the mac? very strange if thats all they did coz the mac address is on the account so they would already ahve that. they won't ever send out a modem unless they can see that it is that causing the probs as the modems should in theory last as long as your on the service. how do you know it is the modem at fault or is that just your feeling? it's possible if they said speeds would improve tomorrow that theres an outage in your area, but if that the case they should have been much clearer.