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Originally Posted by Albie
Listen, dumbo,
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How polite!
Quote:
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if no one complained in public we'd all still be paying £50 for dial-up.
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I'd estimate that the number of users who either got VM to fix a broken connection, or improve their download speed or reduce their monthly charges by complaining in an internet forum (other than their own, of course) to be approaching, erm, none.
Let VM know what's wrong, what's been attempted to fix the problem (and failed) and a sensible time limit to provide the contracted service and, if they fail then they'll have a very few poor argument to refuse a price reduction.
Alternatively you can insult me for offering a suggestion and hope your problems sort themselves out...