[CaptJamieHunter]

Originally Posted by AlexanderHanff

I umm'd and arrr'd over that one myself. I decided to leave it as is simply because if it is a case of one hand not knowing what the other is doing, they have still indirectly deceived their customers because they have deliberately not told customer services. Customer services should have been informed and someone must have made a decision not to inform them.

I will change it though if people think it is the better option.

How about "I contend that BT deliberately deceived"?