[lucevans]

I've just watched the 2 clips from BBC Breakfast this morning - one was a "package" piece, and was embarrassingly simplistic, factually incorrect and pro-Phorm.
However, the other, an interview on the couch with the hapless woman from BT, was rather better: the female interviewer did not let her spout BT platitudes, and used the kind of language that we here has been using: she repeatedly accused BT of "spying on their customers" and pointed out that BT's customers would not be happy if they found out about this.
She (the interviewer) seemed genuinely irate that the country's national carrier could get away with doing this, so let's hope the BBC put out more items like that in the future.