Phorm and their various PR drones should surely have figured out that their attempts at spin will not work in these communities of technically and legally aware people. Instead of technical people responding to the technical questions asked here, at DigitalSpy, on The Register and on other blogs, Phorm sent PR people and irreversibly damaged their already questionable reputation.
That doesn't mean the war is over. Phorm will no doubt continue to peddle its wares and spin to those elsewhere who are more easily swayed by bulldust and marketing speak. We need to keep our eyes open for such occurrences and react with information and education. We must continue to spread the word as much as we can to inform others who are not as aware as the intelligent, questioning customers here on CF.
As for the ISPs, only Carphone Warehouse has emerged with any credit. Its decision that whatever Phorm implementation they have is opt-in only reflects well on their management. The pressure needs to continue to ensure this decision is not backtracked.
I never expect anything less than the unacceptable from BT. In my 13 years in ICT BT have been the single biggest cause of problems. In my professional opinion BT has no credibility, customer focus or moral standing whatsoever. I sincerely hope that people affected by the unannounced trials take recourse to the law and that BT gets the heavy judgement it so richly deserves.
As for VM, with whom I have been a customer for at least 10 years (in one form or another), their letter to me comes across as evasive while they consider their position. Even in the face of an open letter from CF they still refuse to respond.
Actions have their consequences.
So does inaction.
VM stands condemned for its inaction and fobbing customers off with standardised replies. BT stands condemned by its own actions.
A number of the leaders with whom I have had the pleasure of working love to say that "perception is reality". This thread here is the perceptions of customers. Their realities.
I challenge VM, BT and Phorm to prove me and the others who challenge them wrong. Not by spin and "please visit our website" placatories but by open, honest and straight answers.
The questions are already in the public domain. The only thing that's missing is the open, honest straight answers.
---------- Post added at 01:20 ---------- Previous post was at 01:08 ----------
Quote:
Originally Posted by popper
more Phorm newswire coverage.
cheaper ads are todays official spin... and it seems trying to sweet talk the Press that they can profit by Phorm use!.
is the current plan now to give the press a good deal in kickbacks and discounts so Phorm get an easyer ride?
http://www.businesswire.com/portal/s...65&newsLang=en
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Looks that way.
"If we're nice to you will you give us an easy time over our intrusive, invasive technology?"
I see Virgin Media are still mentioned even though their logo seems to be missing from the Webwise page. And not surprisingly there's no mention of the humiliating rejection Phorm received from The Guardian. (Note to Phorm: their put down line about values was so great there's no way I'm going to Phorget it. I'm going to remind you of it every chance I get.)
If you read the latest bulldust ("is poised to deploy a proprietary, patent-pending technology" - given there are likely legal challenges and parliamentary, OFCOM, ICO and EU investigations I think that might well be a bit optimistic) they are still peddling the lines about no identifiable data being stored and being given an opt-out *but not mentioning the customer's data still gets fed into their systems*
If I'm not mistaken you'll see a couple of e-mail addresses towards the bottom of the page. And a phone number as well?
Naturally I look forward to full unedited transcripts of these and future proceedings being published in the public domain.