Thread: Can they do this????
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Old 31-03-2008, 09:34   #2
lostandconfused
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Re: Can they do this????
How did you cancel?
If it was by letter, was it sent recorded?
If it was by phone, did you get the persons name? Or the date and time of the call?

If you havent got any of that information above, it would be difficult to prove. I would make a complaint by phone to the retentions team stating exactly when you gave your 30 days notice, followed up by a letter sent recorded delivery stating everything that was said on the call.

Unfortunatly letters can and do get lost in the post if that was how you gave your notice.
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