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but I don't think they should cut the phone off without warning.
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Impossible to tell everyone they discon 1000's in batches every day. To take the corporate line its the customers responsibility to ensure the account is managed. Everyone forgets sometimes - I clear my credit card every month but forgot twice in a row recently.
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Well I'm not over the limit, and they did send a reminder letter last Friday as they said I am near my limit which I am nowhere near it.
Would they be fine with a plan of say £5 a week
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You need to speak to them - it will be upto the person you speak to, you will still be downgraded for being over due though even if you are under your limit.
Personally I wouldnt mention the relative in hospital as everyone says something similar - believe me!