Quote:
Originally Posted by Jules
What Ben says is true a few months ago I was late paying my bill (I admit it I forgot) and the first I know about was I had no TV when I rang them I was told I also had no phone which I was not happy about as I need the phone at all times for medical reasons. Yes it was my fault as I didn't pay the bill but I don't think they should cut the phone off without warning.
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I can sympathise with that but Virgin DO try and contact people lots before a restriction. I.E they will try and call at least 3 times and you also get send a couple of reminder letters.
The problem is if they don't have an alternative contact number apart from the Virgin line. Because what Credit Services do is try the virgin line and then any alternative contact numbers they have on record.
It is even worse when customer don't have a Virgin phone, and haven't told them of contact number
---------- Post added at 16:12 ---------- Previous post was at 16:11 ----------
Quote:
Originally Posted by Monkey#3
Well I'm not over the limit, and they did send a reminder letter last Friday as they said I am near my limit which I am nowhere near it.
Would they be fine with a plan of say £5 a week?
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You can but ask. It would be up to Credit Services to say yay or nay.