Thread: Rippoff Virgin ??????
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Old 30-03-2008, 00:52   #29
lostandconfused
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Re: Rippoff Virgin ??????
Quote:
Originally Posted by arcamalpha2004 View Post
Ben, in my and others experience VM do not do dialogue, they " TELL " a customer what is going to happen either by letter relating to a product said customer does not have with them or by text.

Dialogue is a two way agreement.
Really? In my experience its the opposite, of customer calling in saying i want X, Y, and Z or im going to cancel etc etc

Obviously there are certain situations where VM will have to tell customers information (I assume you mean the Virgin Mobile minutes rolling over by text?) They couldnt call every customer every time there is a change of terms and conditions, have a chat with them and see if they would like the new ones or the old ones.
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