[alferret]

Welcome to the forums Steve

Originally Posted by st3v3

Hi guys,
I have been watching and reading this thread with great interest,as some of you, i am from Nuneaton in the Coventry area.

Now after many days and night waiting in vain for the fabled 10mb conection upgrade, i decided to phone VM and queery it,it turned out that my modem wasnt compatible with the upgrade and was told that i needed a new one which was deliverd today,even if i did have to wait in all day just for some fella to hand it to me, as posting it wasnt an option.

How ever, i feel that my old one was up to the job and has never let me down,which was also confirmed by VM's website,non the less i have a new modem free of charge which would give me the 10mb that i desperately want now (my kids are killing my conection speed)

Anyway after installing it and 4 different speed test site checks it seems im still on 4mb,so i decide to phone India to have a chat with one of VM's call center's,which in all fairness was pants,they couldnt help me,i was then asked to phone a premium rate number (ok 25pence per min) to have a chat with another one of India's finest minds, who after a lot of fafing about told me that i was correct, i didnt have 10mb only 4mb,please could i phone billing and get them to do the upgrade there (what??)

Ok, back to India i go,and this is the important bit it seems that everyone in the Coventry Area WILL be upgraded by 2nd April, so with baited breath i await for the inevitable non-upgrade and the many phone calls to India yet again, Fingers crossed :-)

steve.

I'm sure we all know that apart from cutting up tankers, the new IPL and that TATA just brought Land Rover\Jaguar India has given us an excellent service on behalf of VM. Long live out-sourcing