Cable Forum - View Single Post - Virgin 4Mb to upgrade to 10Mb February

st3v3 · 29-03-2008, 16:21

Hi guys,
I have been watching and reading this thread with great interest,as some of you, i am from Nuneaton in the Coventry area.

Now after many days and night waiting in vain for the fabled 10mb conection upgrade, i decided to phone VM and queery it,it turned out that my modem wasnt compatible with the upgrade and was told that i needed a new one which was delivered today,even if i did have to wait in all day just for some fella to hand it to me, as posting it wasnt an option,Apparently, i wasnt technically minded enough to un-plug and re-plug the three cable's back in,**** i feel i ought to retrain for my day job as an Aerospace engineer.

How ever, i feel that my old one was up to the job and has never let me down,which was also confirmed by VM's website,non the less i have a new modem free of charge which would give me the 10mb that i desperately want now (my kids are killing my conection speed)

Anyway after installing it and 4 different speed test site checks it seems im still on 4mb,so i decide to phone India to have a chat with one of VM's call center's,which in all fairness was pants,they couldnt help me,i was then asked to phone a premium rate number (ok 25pence per min) to have a chat with another one of India's finest minds, who after a lot of fafing about told me that i was correct, i didnt have 10mb only 4mb,please could i phone billing and get them to do the upgrade there (what??)

Ok, back to India i go,and this is the important bit it seems that everyone in the Coventry Area WILL be upgraded by 2nd April, so with baited breath i await for the inevitable non-upgrade and the many phone calls to India yet again, Fingers crossed :-)

Hmmm i wonder if i can get a take away at the same time.....

steve.

29-03-2008, 16:21	#414
st3v3 Inactive Join Date: Mar 2008 Posts: 3	Re: Virgin 4Mb to upgrade to 10Mb February - Summer Hi guys, I have been watching and reading this thread with great interest,as some of you, i am from Nuneaton in the Coventry area. Now after many days and night waiting in vain for the fabled 10mb conection upgrade, i decided to phone VM and queery it,it turned out that my modem wasnt compatible with the upgrade and was told that i needed a new one which was delivered today,even if i did have to wait in all day just for some fella to hand it to me, as posting it wasnt an option,Apparently, i wasnt technically minded enough to un-plug and re-plug the three cable's back in,** i feel i ought to retrain for my day job as an Aerospace engineer. How ever, i feel that my old one was up to the job and has never let me down,which was also confirmed by VM's website,non the less i have a new modem free of charge which would give me the 10mb that i desperately want now (my kids are killing my conection speed) Anyway after installing it and 4 different speed test site checks it seems im still on 4mb,so i decide to phone India to have a chat with one of VM's call center's,which in all fairness was pants,they couldnt help me,i was then asked to phone a premium rate number (ok 25pence per min) to have a chat with another one of India's finest minds, who after a lot of fafing about told me that i was correct, i didnt have 10mb only 4mb,please could i phone billing and get them to do the upgrade there (what??) Ok, back to India i go,and this is the important bit** it seems that everyone in the Coventry Area WILL be upgraded by 2nd April, so with baited breath i await for the inevitable non-upgrade and the many phone calls to India yet again, Fingers crossed :-) Hmmm i wonder if i can get a take away at the same time..... steve.