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Originally Posted by lostandconfused
I would understand if it was just a text, but its not they are sending a letter out explaining it in more depth.
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This I find completely unacceptable - A text is not the correct way to deal a blow, a change to service to the customer - its a bit late them now sending the letter, waste of a tree don't you think? Now that I and others have been told in such an inappropriate and stupid manner.
Quote:
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Originally Posted by lostandconfused
I agree with the bit about the rolling over minutes going is a shame, but the same product is normally £25 so you are still getting a good deal. The point i was making was that a text followed up by a letter doesnt deserve such an outcry IMO.
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As pointed out - sending out the letter is too little, too late, I know, you know, everybody knows, by a poxy bloody text.
