Thanks for the reply Rob.
The firewall is deactivated and there is no antivirus on either.
and, just checked... the TCP/IP is set to find automatically!
We don't know how to look for the router's admin page
on the laptop.
Sorry Rob this is probably like banging your head against the wall.
If it is the wireless configuration at fault is it something that a computer whizz could put right do you think?
Trish.