Cable Forum - View Single Post - Known fault in Ipswich area

tt1 · 27-03-2008, 18:22

OK the engineer has been - apparently this is the first of this sort of problem he has attended BUT he is aware of everything listed in this thread (ie the power outage and subsequent problems for last two weeks)

He replaced my modem power adapter LOL !!! But it was using an old Terajon one from when they replaced that one about a year ago, but he agreed thats just an obvious thing that should be changed

Anyway luckily I was able to show him an absolutely dire performance so he rang his manager who seemed to be aware of issues in this area and that it may be stemming from the original ticket problem

It looks like these sort of engineer visit calls for this area may be routed straight to the Networks team as the engineer agreed there is nothing he can do (a nice chap!)

Apparently this issue which may be quite isolated to IP1 (or Node 7 as he mentioned) and it will be raised at their morning meeting whereupon his manager will see if an official ticket can be raised again. This would seem to imply if it happens they are finally agreeing there is an issue.

So I guess theres not much can be done further until they do this but I sensed that the other calls in this area with similar problems seems to be having some effect

I'm going to ponder on how long I will give them to fix this before I've had enough

Interestingly I also checked with a work colleague who works from home at an IP4 address on 4Meg and it seems to have been fine for him. I really think its an unfortunately isolated area of Ipswich thats affected - and unlucky for us we are in it....

27-03-2008, 18:22	#36
tt1 Inactive Join Date: Mar 2008 Posts: 25	Re: Known fault in Ipswich area - can anyone help? OK the engineer has been - apparently this is the first of this sort of problem he has attended BUT he is aware of everything listed in this thread (ie the power outage and subsequent problems for last two weeks) He replaced my modem power adapter LOL !!! But it was using an old Terajon one from when they replaced that one about a year ago, but he agreed thats just an obvious thing that should be changed Anyway luckily I was able to show him an absolutely dire performance so he rang his manager who seemed to be aware of issues in this area and that it may be stemming from the original ticket problem It looks like these sort of engineer visit calls for this area may be routed straight to the Networks team as the engineer agreed there is nothing he can do (a nice chap!) Apparently this issue which may be quite isolated to IP1 (or Node 7 as he mentioned) and it will be raised at their morning meeting whereupon his manager will see if an official ticket can be raised again. This would seem to imply if it happens they are finally agreeing there is an issue. So I guess theres not much can be done further until they do this but I sensed that the other calls in this area with similar problems seems to be having some effect I'm going to ponder on how long I will give them to fix this before I've had enough Interestingly I also checked with a work colleague who works from home at an IP4 address on 4Meg and it seems to have been fine for him. I really think its an unfortunately isolated area of Ipswich thats affected - and unlucky for us we are in it....