Just got up and service seems to be OK at the moment. That said, the husband is on the phone to Sky right now asking what services would be available to us. I'm still reeling from the conversation I had with TS last night.
tt1 - I'll keep my fingers crossed for you this afternoon, though I suspect you won't have any problems with the engineer anyway. I'm going to PM you my street name in a sec so you can have an idea where the problem is occuring.
TheBeard - welcome to the forum.
Sounds like you're having as much fun with this as me (i.e. none). I hope your complaint is given serious attention, do let us know what VM say. I'm afraid I don't know anything about the signal being too strong, but I am quite close to the local green box as well.
I've decided to switch to the 4Mb service for the time being as I'm b**ggered if I'm paying close to £40 a month when I'm lucky to get half the speed advertised. I know the cutouts will still occur, but at least I won't be paying so much.