Quote:
Originally Posted by LadyMinion
I spoke to TS again after getting home about 4am. I'm afraid this time the chap was quite argumentative and insisted that it was either my (non-existant!) firewall or that I must have malware on my system.
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Hmmmm sounds familiar!
I've been having problems with my 4meg speed for a while now, so i had an engineer over this morning to replace my modem and power cable which sorted the problem for about an hour and a half and then hey presto! the old problems resurfaced so i called ts and got the same cowplop as the Lady had about it being a problem with my firewall (again non existent!) or antivirus software.
I've gone and made a complaint about this terrible level of service and am waiting for them to call.
I'll keep you all posted
p.s i'm in the IP1 area and my house is 15-20 feet away from the big green exchange type box thingy and have 3 suppressors on my cable as i was told by the engineer that my signal is too strong as i live that close, does anyone know if this is true or is it more cowplop from virgin?