Cable Forum - View Single Post - Known fault in Ipswich area

BeckyD · 27-03-2008, 06:54

I spoke to TS again after getting home about 4am. I'm afraid this time the chap was quite argumentative and insisted that it was either my (non-existant!) firewall or that I must have malware on my system. I explained the events of the day and the opinion of the engineers I had spoken to over and over until I was blue in the face, but he would not listen.

When I told him the problem is evident on all 3 of my PCs, he then asked me to connect one of the others to the modem and go through the usual checks with him. Unfortunately, I cannot do this as the other two machines are in a different room and can only connect through my wireless router, which will obviously get blamed instead. I really feel like I'm banging my head against a brick wall, TS are doing all their utmost to avoid taking any responsibility for this problem.

I will try again tomorrow. Failing that, I really am thinking of throwing in the towel and paying BT to fit me a line so I can switch ISPs.

27-03-2008, 06:54	#28
BeckyD Inactive Join Date: Nov 2005 Location: Ipswich, UK Age: 45 Services: 8Mb Aquiss BB, BT Phone, Sky TV Posts: 56	Re: Known fault in Ipswich area - can anyone help? I spoke to TS again after getting home about 4am. I'm afraid this time the chap was quite argumentative and insisted that it was either my (non-existant!) firewall or that I must have malware on my system. I explained the events of the day and the opinion of the engineers I had spoken to over and over until I was blue in the face, but he would not listen. When I told him the problem is evident on all 3 of my PCs, he then asked me to connect one of the others to the modem and go through the usual checks with him. Unfortunately, I cannot do this as the other two machines are in a different room and can only connect through my wireless router, which will obviously get blamed instead. I really feel like I'm banging my head against a brick wall, TS are doing all their utmost to avoid taking any responsibility for this problem. I will try again tomorrow. Failing that, I really am thinking of throwing in the towel and paying BT to fit me a line so I can switch ISPs.