[FairyFairy]

Last week it took us two days to get fully sorted - but we did get there and that nightmare is fading!!!

Stay on here asking questions and there will be someone around to help. I got tremendous help here!

There is also a connection help page on Virgin which could be helpful to have printed out as well.

(found it for you)

http://www.virginmedia.com/help/tv/h...ction-help.php

Good luck - you'll do it