Cable Forum - View Single Post - Known fault in Ipswich area

BeckyD · 26-03-2008, 13:52

OK, the engineer has just been and spent over half an hour with us. Basically, he believes there is definitely a network fault as he has attended several calls this morning in our area (IP1) with exactly the same problem. However, the people he reports to are still blaming the individual users and refusing to take responsibility!

While he was here, he did witness the cutouts and intermittent speeds, so it appears the problem isn't exclusive to evenings and nights (I and my husband work late/night shifts, so usually have no idea what performance is like in the morning). We ran the computer in safe mode, and the engineer tried downloading a 500Mb file from VM's servers which varied wildly between speeds of 40k and 600k.

The only thing he was allowed to do for us was swap out the modem and power adaptor, which he felt was pointless but had no choice. He told us he would be placing a note on our account stating that, in his opinion, there is an area fault and that we should contact TS as soon as it happens again. That will probably be this afternoon, as it's already cut out once more already.

It's pretty appalling that even the engineer's own advice is being ignored. Unfortunately, that leaves myself and other customers having issues between a rock and a hard place with nowhere to turn. tt1 - I wish you better luck tomorrow.

Rich - glad to hear you're having a more reliable service. Interesting that you're getting higher than expected speeds, does the modem say you're on the 4Mb tier?

26-03-2008, 13:52	#19
BeckyD Inactive Join Date: Nov 2005 Location: Ipswich, UK Age: 45 Services: 8Mb Aquiss BB, BT Phone, Sky TV Posts: 56	Re: Known fault in Ipswich area - can anyone help? OK, the engineer has just been and spent over half an hour with us. Basically, he believes there is definitely a network fault as he has attended several calls this morning in our area (IP1) with exactly the same problem. However, the people he reports to are still blaming the individual users and refusing to take responsibility! While he was here, he did witness the cutouts and intermittent speeds, so it appears the problem isn't exclusive to evenings and nights (I and my husband work late/night shifts, so usually have no idea what performance is like in the morning). We ran the computer in safe mode, and the engineer tried downloading a 500Mb file from VM's servers which varied wildly between speeds of 40k and 600k. The only thing he was allowed to do for us was swap out the modem and power adaptor, which he felt was pointless but had no choice. He told us he would be placing a note on our account stating that, in his opinion, there is an area fault and that we should contact TS as soon as it happens again. That will probably be this afternoon, as it's already cut out once more already. It's pretty appalling that even the engineer's own advice is being ignored. Unfortunately, that leaves myself and other customers having issues between a rock and a hard place with nowhere to turn. tt1 - I wish you better luck tomorrow. Rich - glad to hear you're having a more reliable service. Interesting that you're getting higher than expected speeds, does the modem say you're on the 4Mb tier?