I received a letter today saying something along the lines of:
Oh we've been looking at our accounts and it seems that we haven't been billing you correctly for your phone services, but don't worry - we're not going to back date this!
Blah blah - bill is going to be adjusted.
That's all very well......
if i actually HAD a virginmedia phone line! (only have 20Mb broadband).
Is this a common occurrence?
I'm dreading calling them, I'm still recovering from last time lol
