[mark777]

Anybody had one of these ...

Thanks for getting in touch with our team recently about the complaint you had about your Virgin Media service. We're always sorry to hear when things don't run exactly as you'd hoped, and we hope that things are now sorted out for you.

In fact, that's what we're writing about. At Virgin Media, we want to make sure we give you the best customer service we can. So we'd really like to find out how things went for you when we dealt with your issue.

We've put together a few quick questions about how things went, and we'd really appreciate it if you'd take the time to let us know your thoughts. It shouldn't take longer than around one minute to complete.

By finding out exactly how things went for you, we'll be able to understand the things we're getting right, and if there's anything you'd like us to do better. And we promise to use your feedback to make improvements where we can.

If you'd like to take part in our survey, just click the web address below. Or you can simply cut and paste the entire web address into the web address box of your internet browser.


[link]

Thanks very much in advance for your help.

Yours sincerely,

The whole team at Virgin Media

It goes on to say

Satmetrix Systems, a leading provider of customer experience management solutions, will be conducting the survey on behalf of Virgin Media

customer experience management solutions - leaves me feeling really warm and cuddly.

Q1 - Satisfaction with VM customer support.
Q2 - Likelyhood to recommend to friends and family.
Q3 - Reason for dissatisfaction.

Privacy manager indicated my name being pulled back several times, presumably via a cookie from VM webmail.