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Quote:
Originally Posted by lordy 
I agree that, if I was in OP's position, I'd rather invest the energy in getting my internet from elsewhere but ...
Virgin obviously have to provide some basic level of service. I'd be surprised of the contract does not have a 'get out' clause for the customer if Virgin cannot provide a decent level of service. (Sky's contract does, for example). Companies cannot hide behind unfair terms of contracts anymore.
But again, it appears the OP has received some compensations thus far..
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Quote:
Originally Posted by bigcats30
EXACTLY just because it says something doesn't mean they can enforce it.....any judge will see that if the terms and conditions are way unfair then he will give in favour of the customer
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you dont need a judge, OC you always have the small claims N1 and on-line versions to use if you so wish, for a direct to the point option,bypassing the OFT, DC or any other govt body if you like.
http://www.oft.gov.uk/advice_and_res...erms-consumer/
http://www.cableforum.co.uk/board/34215359-post567.html