Quote:
Originally Posted by countbathory
So im passing the matter to a solicitor, maybe he can get virgin to explain
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(You know that people have reported totally incorrect results with that speedtest -- especially with 20Mb connections?)
Before you make the legal jump, I'd seriously urge you to do the tests that TS want and report the results via the newsgroup. What do you have to lose? Maybe 30 minutes?
The next time your connection speed drops dramatically for more than a few minutes, connect your pc straight to your cable modem, by-passing any router and check the speed again by downloading multiple files (see below).
If your speed is still terrible, then collect the following information (courtesy of Annie's excellent
Broadband FAQ):
* Your netstat -a (see Q05 )
* Your total download speed from 4 simultaneous file downloads (as outlined in Q02)
* Ping to www.bbc.co.uk (see Q06)
* Two trace routes to www.bbc.co.uk (see Q06)
* Your modem logs and signal levels (see Q07)
* And a good description of your exact issue
* Your alias - The part of your email address before the @ symbol, this is so support can identify your account details on their system. ie. if your email is fredbloggs@blueyonder.co.uk or fredbloggs@ntlworld.com then fredbloggs is what is required
If you've not already setup access to newsgroups, you'll find
a guide here.
And VM's Tech Support group is 'virginmedia.support.broadband.cable' on news.virginmedia.com or text.news.virginmedia.com.
hth