[CrazyMonk]

I have had pretty much the exact same problems with AOL about a year ago (2 years of agonisingly slow speeds and service you cannot imagine...) Taking them to court would have set my father back a large sum (Had the case looked at externally) the company is just too big to take on, especially with their sneaky T&S and tightly written conditions.

In the end we just got out, asked to leave (Still had 8 Months contract left) they said ok, heres the bill. We simply said, no - You have failed to provide the service we constantly pay for and under some sort of act (cant quite remember) we demand to have out mac address released and be done with it..

Realising our anger and position, they decided that cutting us loose was the best option. Just get slightly aggressive on the phone or in writing. Dont waste money and time trying to battle the giants.

I know how you must feel i and many others have been their, £25 for dial up speeds did crazy things to me. Just leave, they will always win.