Originally Posted by tomo

I for one have been impressed with the quality of the tech support since the move to 0871, the calls are answered quickly, and the staff are knowledgeable. I think opening the floodgates by offering "free" support again is a retrograde step in terms of service quality. The 10p/min charge on the 0871 number is enough to make people think twice and do all the common-sense checks before they call up...