Quote:
Originally Posted by ufitm
Quote:
Originally Posted by kendo1
which support newsgroup is the best to go in?
|
Broadband support group |
That'll be virginmedia.support.broadband.cable on news.virginmedia.com (port 119)
Information that Tech Support are likely to request to assist investigation (from Annie's excellent
Broadband FAQ):
* Your netstat -a (see Q05 )
* Your total download speed from 4 simultaneous file downloads (as outlined in Q02)
* Ping to www.bbc.co.uk (see Q06)
* Two trace routes to www.bbc.co.uk (see Q06)
* Your modem logs and signal levels (see Q07)
* And a good description of your exact issue
* Your alias - The part of your email address before the @ symbol, this is so support can identify your account details on their system. ie. if your email is fredbloggs@blueyonder.co.uk or fredbloggs@ntlworld.com then fredbloggs is what is required