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mkandy · 22-03-2008, 18:19

Hi, first post here, posting on behalf of my girlfriend's problematic experience with Virgin Media Broadband.

Basically, we've got the NTL Cable Broadband box, connected via a Dynamode wireless router, and then used by 3 other laptops. Everything has been fine for at least 6 months with that set up, beforehand it was connected via ethernet to one laptop.

Anyway, for the last 3 days there has been no connectivity from the WAN. DHCP is picking up nothing, so i assumed something was up with the Dynamode router. Rebooted it, rebooted the PC and the NTL box, nothing. Connected the NTL Box via ethernet to the laptop, nothing.

This morning i phoned the Virgin Media No-Help desk who's first question was 'are you connected through a wireless router' begrudgingly i said yes, and the obvious answer was 'That's your problem'. Oh how i wasn't expecting that. He asked what brand it was, 'Dynamode', 'Yes that's definately the problem, you need a new one'.

My back was up at this point, and i questioned as to why Virgin's website are recommending a supposedly incompatible wireless router. He said it was ok with NTL, but that was ages ago. He went on to say 'You're router is causing DHCP congestion'. When i questioned him why an ISP wont allow a router to ask for some basic IP information, such as DHCP he said 'I've already told you, you are causing DHPC congestion, so we have disconnected you'. When i asked for a possible resolution, he said, 'buy another router, anything will work' when i quizzed him as to why 'any other' router would work, and mine wouldn't it's because 'only Dynamode uses DHCP'. When i stopped laughing, i took his name and hung up, opting for customer service instead.

I'm still not back up yet, and expect it will take a few hours at least, but have any of you seasoned Virgin Media professionals ever heard of this absolutely half arsed excuse for disconnecting a service, or is there any truth to this Dynamode issue. I don't fancy not using DHCP and assigning IP's manually, but if i need to, then maybe i have no choice!

Also, how bad is Broadband support usually, when i asked again why DHCP isn't supported by a supposed 'big' ISP, he said 'stop talking to me, and listen to what i'm saying'...idiot!

22-03-2008, 18:19	#1
mkandy Inactive Join Date: Mar 2008 Posts: 4	DHCP 'Congestion' Hi, first post here, posting on behalf of my girlfriend's problematic experience with Virgin Media Broadband. Basically, we've got the NTL Cable Broadband box, connected via a Dynamode wireless router, and then used by 3 other laptops. Everything has been fine for at least 6 months with that set up, beforehand it was connected via ethernet to one laptop. Anyway, for the last 3 days there has been no connectivity from the WAN. DHCP is picking up nothing, so i assumed something was up with the Dynamode router. Rebooted it, rebooted the PC and the NTL box, nothing. Connected the NTL Box via ethernet to the laptop, nothing. This morning i phoned the Virgin Media No-Help desk who's first question was 'are you connected through a wireless router' begrudgingly i said yes, and the obvious answer was 'That's your problem'. Oh how i wasn't expecting that. He asked what brand it was, 'Dynamode', 'Yes that's definately the problem, you need a new one'. My back was up at this point, and i questioned as to why Virgin's website are recommending a supposedly incompatible wireless router. He said it was ok with NTL, but that was ages ago. He went on to say 'You're router is causing DHCP congestion'. When i questioned him why an ISP wont allow a router to ask for some basic IP information, such as DHCP he said 'I've already told you, you are causing DHPC congestion, so we have disconnected you'. When i asked for a possible resolution, he said, 'buy another router, anything will work' when i quizzed him as to why 'any other' router would work, and mine wouldn't it's because 'only Dynamode uses DHCP'. When i stopped laughing, i took his name and hung up, opting for customer service instead. I'm still not back up yet, and expect it will take a few hours at least, but have any of you seasoned Virgin Media professionals ever heard of this absolutely half arsed excuse for disconnecting a service, or is there any truth to this Dynamode issue. I don't fancy not using DHCP and assigning IP's manually, but if i need to, then maybe i have no choice! Also, how bad is Broadband support usually, when i asked again why DHCP isn't supported by a supposed 'big' ISP, he said 'stop talking to me, and listen to what i'm saying'...idiot!