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moaningmags · 21-03-2008, 03:22

I'd ask Vm to explain why calls (that you didn't make) were allowed to connect during the period of soft disconnect. That in itself shows there is a problem. I'd also write to
Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

Or you can fill out a complaint form here
https://help2.virginmedia.com/assets...intformCZ.html

and submit it.

I'd probably do both. If you get nowhere contact Watchdog or someone similar.

21-03-2008, 03:22	#2
moaningmags Inactive Join Date: Aug 2007 Location: Scotland Age: 53 Services: 20mb, Tv, Phone Posts: 2,849	Re: People making calls from our line... I'd ask Vm to explain why calls (that you didn't make) were allowed to connect during the period of soft disconnect. That in itself shows there is a problem. I'd also write to Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea. SA7 9ZJ Or you can fill out a complaint form here https://help2.virginmedia.com/assets...intformCZ.html and submit it. I'd probably do both. If you get nowhere contact Watchdog or someone similar.