3 questions, then
you are getting a poor result from however you test your connection.
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what determines the speed?
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Many things - how many people are sharing the resource in any given area can be a big influence for some people ......
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is there any way to change it?
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If you are in an heavily contended area, then use the facility that phoning in poor performance as a problem will soon become cheaper - hopefully enough people phoning may help them plan upgrades ?????