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lordy · 20-03-2008, 14:00

out of interest I would love to know the stats. ie did VM make more money or less with Premium Rate Help Desk. Did it affect new subscription and or renewal rates?

I doubt that VM did this out of the kindness of their hearts or even on the back of the Phorm issue. Somewhere along it was a financial decision even if staff now have to be resigned to filtering out a high percentage of irrelevant calls.

20-03-2008, 14:00	#31
lordy Inactive Join Date: Dec 2005 Posts: 249	Re: Free Tech Support Is Back out of interest I would love to know the stats. ie did VM make more money or less with Premium Rate Help Desk. Did it affect new subscription and or renewal rates? I doubt that VM did this out of the kindness of their hearts or even on the back of the Phorm issue. Somewhere along it was a financial decision even if staff now have to be resigned to filtering out a high percentage of irrelevant calls.