Hi,
Well, I rang Virgin the other day to upgrade from 2mb to 4mb. It all went fine and I had 4mb for about a week, now though, I appear to be back on the 2mb service. No matter what time of the day I do a speed test, I always get the 2mb upload and download (download: 1949kbps upload: 189kbps).
It's been like that for almost a week now. The only other thing that changed was I rang VM retentions a while ago to complain about very slow speeds and I was thinking of leaving. That was fine and they gave me a £9 discount. After that, the speeds stayed on 2mb so I thought i'd upgrade to 4mb.
Could that be anything to do with them lowering my speed without telling me? I've not received a letter or phone call or anything.
Here's my speed at the moment taken from
www.speedtest.bbmax.co.uk
Download Speed: 2045 kbps (255.6 KB/sec ) Upload Speed: 191 kbps (23.9 KB/sec )