Cable Forum - View Single Post - Known fault in Ipswich area

BeckyD · 19-03-2008, 23:40

Hi folks, wondering if someone from VM (or any customers "in the know") can give me some insight. I live in Ipswich and there has been an ongoing local fault across IP1, IP2, and IP3 for nearly a week (I'm in IP1). The VM status page (ticket number 668341) is updated sporadically and only ever says that VM are aware of the problem and the Estimated Time is 4 hours. I've phoned tech support twice only to be told that the fault will be fixed within a matter of hours which never happens. The telephone status helpline doesn't appear to have been updated since the first day of the fault.

I understand that faults happen, but I'm feeling incredibly frustrated by the lack of progress and the fact that nobody will tell me what's going on. My internet connection regularly comes to a complete stop several times throughout the day and browsing is generally slow. Sorry to be a nag, I'm not generally a complainer, but can anyone shed some light on what's going on?

Many thanks.

19-03-2008, 23:40	#1
BeckyD Inactive Join Date: Nov 2005 Location: Ipswich, UK Age: 45 Services: 8Mb Aquiss BB, BT Phone, Sky TV Posts: 56	Known fault in Ipswich area - can anyone help? Hi folks, wondering if someone from VM (or any customers "in the know") can give me some insight. I live in Ipswich and there has been an ongoing local fault across IP1, IP2, and IP3 for nearly a week (I'm in IP1). The VM status page (ticket number 668341) is updated sporadically and only ever says that VM are aware of the problem and the Estimated Time is 4 hours. I've phoned tech support twice only to be told that the fault will be fixed within a matter of hours which never happens. The telephone status helpline doesn't appear to have been updated since the first day of the fault. I understand that faults happen, but I'm feeling incredibly frustrated by the lack of progress and the fact that nobody will tell me what's going on. My internet connection regularly comes to a complete stop several times throughout the day and browsing is generally slow. Sorry to be a nag, I'm not generally a complainer, but can anyone shed some light on what's going on? Many thanks.