Thread: Free Tech Support Is Back
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Old 19-03-2008, 13:24   #22
lostandconfused
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Re: Free Tech Support Is Back
Quote:
Originally Posted by Welshchris View Post
From experience i dont think VM know what they support or not. I remember back a few years ago on their website when it was NTL it said that they recommended Norton Antivirus\Internet security for all your security needs etc etc and underneath in small text it said that any problems with configuration to contact Tech support. I started having problems where the firewall section of the internet security was blocking emails and i couldnt get it to configure properly so i rang tech support, first off they said that they didnt support or reccomend Norton products and i said well take a look at ur own website and secondly they said that what was meant by contact tech support is if a problem was with net connection, but it clearly stated under the norton product if the problem was with that configuration.
That may well have been the case, i wasnt in tech support when it was ntl, i was CS then. But the boundaries of support are quite clear now. Most agents will offer advice if they can from their own experience, but VM only support their own equipment or software. Anything else would have to be supported by the manufacturer or seller
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