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brundles · 19-03-2008, 11:20

TBH, although it's off putting having to dial the premium number in the first place, my issue was more the CS side of the use of that. i.e. They wouldn't refund the true cost of the call, only what it would be if you were paying them for a phone line. Not to mention when they screwed it up and actually put it on the bill as a charge instead of a credit!

One thing about this - didn't they make a bunch of people redundant claiming fewer calls required fewer staff? Assuming that went through, I feel really sorry for those left now they're changing this back again.

19-03-2008, 11:20	#17
brundles Inactive Join Date: Jan 2006 Location: Berkshire Posts: 1,266	Re: Free Tech Support Is Back TBH, although it's off putting having to dial the premium number in the first place, my issue was more the CS side of the use of that. i.e. They wouldn't refund the true cost of the call, only what it would be if you were paying them for a phone line. Not to mention when they screwed it up and actually put it on the bill as a charge instead of a credit! One thing about this - didn't they make a bunch of people redundant claiming fewer calls required fewer staff? Assuming that went through, I feel really sorry for those left now they're changing this back again.