Quote:
Originally Posted by Zeph
Why would people call unless they need to?
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They do. I know a few ex-VM support people (mainly Marge), and apparently they get queries ranging from geniune problems with the service, through complaints about content (both DTV and broadband) and even a few problems with other random household devices.
Also, there's the old "Oh, they work for the same organisation, I'll call them" syndrome. A friend works in the road safety department of a major county council. She frequently gets calls from council house tenants complaining that their toilets are blocked (amongst other things). I do Tech support at a Uni. I don't usually do phone support, but I get phone calls with queries ranging from computer queries through to problems getting exam results, problems with the Student Loans company and even queries as to which lecturers are in (bit difficult for me to answer that one: I only see lecturers if they have a session booked in one of our labs).