Thread: Am I a bad CSR?
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Old 20-11-2004, 16:33   #30
Scarlett
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Re: Am I a bad CSR?
Quote:
Originally Posted by Neil
ntl & their bloody stats driven regime.
I used to Work for Vartec (one of those indirect calling services), When I first started, the first thing they said was that the companys idea was that answer all the custs questions on the first call to avoid repeat callers. Then just after that, we were told that we had a CHT (call handling time) of 3 minutes. Later on though, the call centre was taken back in house and they threw the stats out of the window. Bliss.

As for the answer to the question, you sound like a good CSR, but Id say too good for a call centre. Get out because you will end up severly stressed due to having to conform to the 'bloody stats driven regime' rather than being allowed to get on and do your job Properly.
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