Quote:
Originally Posted by andyr2005
Hi,
I am just posting this cause I am in the process of starting legal proceedings against Virgin Media, basically, I have been paying for the 10MB broadband service since July 2006, and since then have had nothing but problems. I have since been made aware, that a problem was reported on the UBR I was connected to in June 2006, and since then, to this present date has not been checked/repaired or upgraded, yet I have had several engineers out to my house and re-wire the premises and even change my modem as I was always told it was down to a fault on my end.
After this time, and many many complaints sent to Virgin Media's head office, and no responses, I am now going to under take legal action under their own Terms and Conditions and Code of Practice, both of which they have broken since I joined their service back in July 2006. At the end of the day, I am doing this not only for myself, but it seems that Virgin are so contempt at breaking their own rules, and providing the customer with lac-luster services.
Please, let me know of any problems and the length of time you have been suffering, just so I can get some more information on this, as it seems the only way to get something done, is for someone to take legal action and give them a swift kick in the balls.
Thanks, Andrew Robinson.
|
hi andrew. i really fo hate to say this but your dates are all wrong. first things first 10mb bbnd was not rolled out across the country until late 2006, so up until then you would only have been receiving 4mb. to agree with everyone else why not disconnect, if you have had ongoing problems with your broadband and your telephone then why keep keep the service you do not like.
this may sound really obvious, have you come to a deadlock situation with Virgin media. if not you will be unable to take them to cisas. if this is not reached whereby you and Virgin media do not come to an agreement then they will refuse the case. they will decide whether to take on your case.
you can receive upto 10mb depending how far you live from the junction boxes. i highly doubt you will win. good luck