[lostandconfused]

I would hardly say it is being ripped off. You agreed to those prices when you first took out those services. VM have just kept everything as it is.

Yes there are new packages available at certain times, and if you call up they will ususally switch you onto them. It isnt VM 's responsibility to check your prices with the newest offers etc. You get a bill every month telling you what you are paying for, and it is not very difficult to check on the website what the current offers are.

Does your bank automatically change your mortgae onto a promotional offer with lower interest rate? Or does your gas company automatically sign you up for e-billing to give you a discount? They send information in the post (unless you have requested not to) and it is up to you if you want to change