Had a 3 hour outage today. Begrudgingly rang tech support who said it was my fault and wouldn't have anything to do with me when they discovered I had
*gasp* a router, even though I could give them a valid IP
to the router from STB.
Charged call to Bombay who wouldn't even check their service status and said my only choice was to call 'PC Help' whatever the hell that is.
Tech support in virginmedia.support.broadband.cable say massive outage somewhere in Manchester. "M" postcode of which I'm not. Speed tests say I'm hitting less than 512k (on 4mb line) HTTP, NNTP, POP & SMTP all shot to hell.
Tracert's time out.
What can a reasonably savvy user do more than tell Bombay that IP's/green bloody lights/DNS etc are all ok but still everything's borked?
Up until me saying there was a router in the mix, the CS was doing OK.
I was virtually sharp-cut off after that.
25ppm to be told to start/run/ncpa.cpl etc despite my saying I know where we're at guys.
There's an outage - it's obvious. I only rang to ask for an update on a fix.
Still screwed anyway. Can't even NNTP to see what VM tech's are replying with. CS say not their fault (it's my router.. ffs...) VM tech says can't help with reimbursement for call, not their dept.
Not one to moan, but recently it's all gone a bit Pete Tong, no?
8pm gone so banjaxed until tomorrow.
What a load of my harris.
