Quote:
Originally Posted by Help!!!
Why do people make mistakes then call a call centre and ask to speak to the manager, im sure the agent was doing the best they can, only to be be bullied by you demanding to speak to the manager.
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And NO i did not demand to speak to a manager, i asked him in a calm and polite way, i am never rude or "bully" CS operators.
I know what a crap job it can be as i have done the same job myself in the past
---------- Post added at 23:26 ---------- Previous post was at 23:21 ----------
Quote:
Originally Posted by BenMcr
Well that is good that it is all sorted.
Though the original people you speak to didn't lie to you. If the e-billing payment didn't clear onto the account to the 12th, they wouldn't have been able to see it when you asked about it
They obviously shouldn't have accused you of lying
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This is what they now have told me but i spoke to someone else a few days after making the payment that it was there.
Anyway its all sorted now, at least next month bill is partly paid all i have to do is pay for the calls