Quote:
Originally Posted by ceedee
You respond that effectively you know best because you work with them every day; and that folks with problems should blindly trust you despite your lack of a supporting reference.
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Correct.
Original text from VM regarding supported modems:
Ambit 100
Ambit 120
Ambit 200 (ntl branded)
Motorola SB4200
Motorola 5100
Motorola 5101E
Great news!
You actually don't need a modem upgrade.
We've looked at your current modem specification and it'll deliver the new speed perfectly
What they say now:
After further investigations we have now concluded that there may be circumstances where Ambit 100 and Ambit 120 modems do not meet the performance criteria for the Broadband Size XL service.
We recommend that any customers who have either of these modems now request a cable modem swap-out in order to get the maximum performance from their broadband connection.
Now whilst this doesn't cover the SB it shows you that there is confusion over the older modems, and the op's SB is old. Some say it is OK others don't. Now in the real world it suffers in performance and it is advisable to get it swapped out.
I have already communicated with the OP by pm and explained things that i am not willing to post in a public forum.
Your problem is that you fail to understand that their are people that know more than you and are in positions to have information that you cannot learn.
You know less than you think you do. I am not going to argue with silly people such as yourself. I post here to help out those seeking help and not to be slated by prats with little better to do.
So unless you KNOW any further info or personal experience that i don't and not something TS have told you then i suggest you keep your comments to yourself.