Quote:
Originally Posted by Jonnymeg
Trust me when i tell you a new modem is needed. Regardless of what 'Ceedee' spouts a new modem will help you. Without telling you how - trust me i know.
Ceedee - When 20 meg first came about VM stated that other modems were compatible and have since changed their minds. In theory the surfboards can go upto 35meg+ in reality they don't. I work with these modems day in day out so unless you have more experience of the day to day operations of this kit on this network i would thank you to be less insulting.
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Let me summarise:
- You post that KFK's modem "is not supported"; a link to VM's checklist for 10Mb-capable modems (when the OP is on 20Mb) and "You need to get your modem swapped out for a new one."
- I point out that VM TS have stated[see example below] that the SB4200 *is* supported and that your link cannot confirm your assertion.
- You completely miss the point that the link you posted states that the SB4200 is supported and launch into your "rule of thumb" without any reference, explanation or substantiation.
- I again explain that the link you posted and VM TS say the SB4200 is actually supported and point out that you'd be aware of that had you looked. I also (perhaps unfairly) described your "rule of thumb" as a wacky assertion.
- You respond that effectively you know best because you work with them every day; that VM TS are completely misinformed and that folks with problems should blindly trust you despite your lack of a supporting reference.
So what are these trusting souls supposed to do, other than hassle VM for a replacement modem that TS says isn't needed and won't supply?
And you say that *I'm* insulting?
Phew!
Quote:
"Virgin Media Technical Support- Karl Rio" <news-support@blueyonder.co.uk> wrote in message news:WnbBj.20884$XI.1526@text.news.virginmedia.com ...
>
> "Ron Lewis" <xxxxxxxx@blueyonder.co.uk> wrote in message
> news:ZhbBj.237052$LD6.76614@fe3.news.blueyonder.co .uk...
>> Hi. I've been getting low speeds and poor levels and i've been booked for
>> a
>> RG11 repull but the tech said it could be the modem.
>>
>> I've got the Motorola SB4200 modem.
>>
>> Username: rl004e1179 .
>>
>
> Hi Ron,
>
> repull still booked for 20th. The SB4200 is ok for 20mb, but after the
> repull, we can look at this and retest, and if you have any problems, can
> swap this out and see if it is causing the issue.
>
> --
> Kind Regards
> Karl Rio
> Virgin Media Technical Support
> http://status2.virginmedia.com/
>
>
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