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Old 15-03-2008, 20:03   #17
KungFuKitty
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Join Date: Mar 2008
Location: England - Bristol
Services: VM XL BB (20meg)
Posts: 146
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Re: 20mb problem, please help? :)

Quote:
Originally Posted by Jonnymeg View Post
Indeed but if ain't gonna do 10 then it won't do 20 will it?. Pardon me for trying to be helpful!

As a rule of thumb all modems issued before the Ambit 200 should be swapped out. Of course there may be case where the motorola's or ambit 100's can hit 20mb but there are occassions when they cannot.

You can request a new modem by posting in the support newsgroups.
Hiya Johnnymeg When on the phone to CS i asked specifically for a new modem with the 20mb service and was told "Your modem will support the 20meg line, so no need" to be honest i'd like a new modem anyway, if not for the speed (which of course i want most!!) it'd even be for the fact the old modem i have is extremely ugly you think if i ring again stating i'm not getting the speed i should and ask for a modem again they'd issue me with a free upgrade? I'll try this monday if you think its worth a shot

Quote:
Originally Posted by bigsinky View Post
expect that speed to drop to about 7-8 meg at peak hours
Hiya bigsinky i can safely say i have a 'stable' connection of atleast 13mb's during peak hours, usually around 13-15mb's worth of line... is this all i should expect? off-peak as in late at night i've got around 18-20mb's worth of line... should the 13-15mb's worth during peak be considered 'good'?!

Thanks for all your input folks
Oh and ceedee... i may still write into TS via newsgroups monday anyways just to check things through
~ Kitty xx
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