Quote:
Originally Posted by ANTO
...and asked to make formal compalint against her and wanted to know the outcome of this mistake, alas to be told they will not tell me what action if any will be taken against her.
well ive been told ive got to make a decision to stay on the 4 meg package(£25) or go back to my origanal (£18, 2 meg service)
how can a employee go makin offers she is not allowed to offer and still keep her job while i now have to pay for a service i didnt want.
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Good Lord, that's a bit harsh. Do you know the extent to which the CS staff misinformed you? I no longer work in Call Cantres, but when I did misinformation was quite common and very rarley down to the poor gits who have to answer the phone and deal with sh*t day in and day out, calling for someone to be sacked is a little OTT. At the worse she overcharged you by a coupe of quid, hardly life or death is it? Have you never made a mistake at work? Get some persepective, vote with your feet.
As for not disclosing what, if any, action was taken, standard stuff. Would you like it if every time you made an error at work it was broadcast for all and sundry?
I've had some crappy service from V in the past, but you know what? I dealt with it like an adult. I was resoanable, polite and in the end both parties walked away happy. Try it, rather than demading blood.