[iain_herts]

hi Pierre do u have 2 feeds going into the new sky+ receiver if not then u will need to run another one as sky+ needs 2 feeds from the sat dish.

then do a call back from the box before you call sky will save time on the phone.

then give sky a call to pair and activate the sky+ functions on the new box.

they say if can take upto 4 hours normally its done in a matter of minuets
once your off the phone to sky leave your box on channel 501 sky news as it helps